Return & Refund Policy – Zaqeeva

Last Updated: March 4, 2026

Thank you for shopping with Zaqeeva. We value our customers and strive to ensure satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect when received.
  • The product is unused, unwashed, and in its original condition.
  • The item includes all original packaging, labels, and accessories.
  • A return request is submitted within the allowed timeframe.

Zaqeeva reserves the right to decline returns that do not meet these requirements.

2. Return Request Timeframe

Customers must submit a return request within 7 days of receiving the product.

Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Products without original packaging or tags
  • Personal hygiene or intimate items
  • Items purchased during clearance or final sale

4. Return Process

To initiate a return:

  1. Email us at info@zaqeeva.com
  2. Provide your Order ID and reason for return
  3. If the item is damaged or incorrect, include clear photos of the product
  4. Our support team will review your request and provide further instructions

Please do not send products back without approval, as unauthorized returns may not be accepted.

5. Refund Process

Once the returned item is received and inspected:

  • You will receive confirmation regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days.
  • The refund will be issued to your original payment method.

Please note that it may take additional time for the refund to appear depending on your bank or payment provider.

6. Exchange Policy

If a product is received damaged, defective, or incorrect, we may offer:

  • A replacement product, or
  • A full refund, depending on availability.

7. Return Shipping

  • Customers may be responsible for return shipping costs, unless the product received is defective or incorrect.
  • Shipping charges paid during the purchase are non-refundable.

8. Delivery Time

Orders are typically delivered within 15–35 business days, depending on the shipping location and logistics availability.

9. Order Cancellation

Orders may be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled and must follow the return procedure.

10. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Zaqeeva

Address:
1172, Syed Danish Ali, Marupura Sohagpur
Hoshangabad, MP – 461771
India

CIN: U46695MP2026PTC081197

Email: info@zaqeeva.com

Phone: +91 9009121012

Website: https://www.zaqeeva.com/